Shipping policy

Shipping Options:
Every mount is printed to order and ships within 1-3 business days. Orders within the United States ship free via USPS Ground Advantage (insured), which typically takes 3-5 business days in transit. Faster USPS and UPS services are offered at checkout at the carrier's rate. A faster service shortens transit time, not print time: your order still needs 1-3 business days to print before it ships. Spare parts and hardware ship at the carrier's rate. International orders ship via USPS or UPS at a flat rate based on destination and order weight, shown at checkout. We ship to every country in the European Union, plus Switzerland, Norway, Iceland, Liechtenstein, Australia, New Zealand, Japan, and Singapore. We don't currently ship to Canada. Customers in the United Kingdom can order from our Etsy shop. Our largest hail guards (Standard 4 Gen 3 and V5) ship within the US only. If you need an order by a specific date, please contact us before ordering and we will do our best to accommodate you.

Damaged Items in Transit:
The shipping carrier you select is responsible for any loss or damage to packages during transit. To process a replacement for damaged goods, we need to file a claim with the carrier, which requires photos of the damage. Please contact us within 3 business days of receiving your items so we can submit the claim. After this period, Moonlight Mounts cannot be held responsible for any damaged packages or products. Packages are insured during transit but are not insured against damage at your home, business, etc. It is your responsibility as the buyer to inspect your delivery for damage immediately upon receipt.

Customs and import taxes:
International orders ship with import charges unpaid. Your country may charge import VAT, customs duty, and a carrier or postal handling fee before delivery. These charges are the buyer's responsibility and are not included in our prices or shipping rates. We are not responsible for delays due to customs.

Shipping Information:
While we design and manufacture our products, Moonlight Mounts does not handle the shipping process. Any delays in the estimated delivery date are beyond our control. We are happy to assist and will make every effort to expedite the process, but please note that your order will ship using USPS or UPS, which are third-party companies. If your shipment does not arrive on time, please notify us, and we will contact the carrier to have the delivery charges refunded (except during holidays or other specific conditions that prevent refunds).

We do not monitor delivery dates on orders, so it is the recipient's responsibility to inform us within 24 hours of the expected delivery date if there has been a delay on guaranteed orders, so we can file a claim.

Additionally, every product has a print lead time and cannot ship immediately, even when expedited shipping is selected. If you need an item by a specific date, please contact us using the form at https://moonlightmounts.com/pages/contact, and we will do our best to accommodate your needs.