Frequently Asked Questions
General
Q: Who's behind Moonlight Mounts?
A: Hey there! We're tech-loving outdoor enthusiasts who couldn't decide between stargazing and scrolling. So we thought, "Why not both?" That's how Moonlight Mounts was born. We get equally excited about a perfect campsite and a flawless 3D print: by day we design gear for fellow adventurers, and by night we're either out testing it under the stars or tweaking designs until the wee hours. We've been at this 3D printing game for more than a decade now, and let's just say we've drunk enough coffee to fuel a rocket launch!
Q: Where are you based, and who can buy your stuff?
A: We're proudly nestled just outside of Atlanta, Georgia, where the sweet tea flows and the peaches grow. Every mount is designed and 3D printed in-house, right here in the USA — and we ship worldwide.
Products & Compatibility
Q: Which Starlink models do your mounts fit?
A: We make mounts for the Starlink Mini, the Standard 4 Gen 3 dish (also called Rev4, V3, or UTA-232), and the Starlink Router Mini. We don't currently make mounts for the older Gen 2 rectangular dish. Beyond Starlink, we also build mounts for Peplink Slim MIMO antennas, Dragy GPS meters, and a whole lineup of garage and workshop gear from Fanttik, Bosch, and Silhouette. Every product page spells out exactly what it fits.
Q: Can I use a suction cup mount on the outside of my vehicle?
A: No — every suction cup mount we make is designed for interior glass only. The mount goes on the inside of your sunroof, moonroof, or window, and the dish works right through the glass while staying protected from wind, weather, and sticky fingers.
Q: Can I drive with the dish mounted?
A: It depends on the mount:
- Interior suction cup mounts (Starlink Mini, Mini Compact, Gen 3, Router Mini, Peplink): yes — that's the whole point. Inside the cabin the dish is never in the airflow, so it stays put while you drive.
- Hybrid Mount: no. It's an exterior mount rated for stationary use only — never drive with it.
- Magnetic mounts: treat them as stationary unless the product page says otherwise.
- Rail mounts: we recommend removing the dish around marinas and bridges and in rough weather.
- Screw-in roof mounts: these are permanent installations — the mount is bolted down and stays put.
Q: What are the mounts made of?
A: Our mounts are printed in UV-resistant ASA, a plastic made for years of outdoor sun without fading or getting brittle. Hail guard shields are polycarbonate (the Lexan® family) — 3 mm on Starlink Mini shields and 4.5 mm on the Gen 3. Mounting hardware is matched to the job, like 18-8 stainless steel screws on roof mounts and black-oxide alloy steel M5s on rail mounts.
Q: What colors can I get?
A: Eighteen of them — from everyday Black, White, and Gray to Galaxy Blue, Teal, and Pop Pink. Not sure what'll match your ride? Grab the color sample kit — 18 printed swatches with a display holder, and it comes with a $10 credit toward your next order.
Q: Is the Starlink dish (or other device) included?
A: No — we make the mounts, not the electronics. You bring the dish, router, antenna, or tool; we make sure it stays exactly where you want it.
Q: What hardware comes in the box?
A: Mounting hardware is included. Wall mounts ship with three 75 lb drywall anchors and screws, roof mounts with 18-8 stainless steel screws, and rail mounts with their black-oxide M5 hardware. Each product page lists the exact contents for that mount.
Q: Can you print a custom design or a custom color?
A: We love a good custom project! Head over to our custom 3D printing page to tell us what you're dreaming up.
Order & Shipping
Q: How soon can I expect my order to arrive?
A: Great question! We're as excited about you getting your order as you are. Here's the lowdown for our 3D-printed mounts:
- 1-3 business days for us to work our magic and print your mount
- Another 3-5 business days for shipping (domestic)
So, in about a week or so, you should be unboxing your shiny new mount! We're always hustling to get your gear to you ASAP, but sometimes the shipping fairies have other plans. Rest assured, we're on it!
Q: Do you ship to customers outside of the United States?
A: Yes — we ship worldwide! International delivery times vary by destination and carrier, so allow a little extra transit time beyond our domestic estimates.
Q: Help! My order seems to have vanished into thin air. What now?
A: Oh no! Let's play detective and track down your order:
- First stop: your Orders page. It's like GPS for your package.
- Still no luck? Don't panic! Drop us a line through our contact page.
We're not fans of missing packages either, so we'll do our best Sherlock Holmes impression to solve the mystery. Remember, we're here to help — don't be shy about reaching out!
Discounts
Q: Do you offer a military or first responder discount?
A: We sure do. Military, first responders, medical workers, and teachers get an exclusive discount through GovX ID — use the GovX button at the bottom of this page to verify and unlock it.
Exchange & Return
Q: What's your return policy?
A: The full details live in our refund policy. If something's not right with your order, reach out and we'll make it right.
Still have questions? We're here to help! Reach out using the contact form on our website, and we'll get you sorted.
