Frequently Asked Questions

General

Q: Who's behind Moonlight Mounts?

A: Hey there! We're two tech-loving outdoor enthusiasts who couldn't decide between stargazing and scrolling. So, we thought, "Why not both?" That's how Moonlight Mounts was born. We're the kind of folks who get equally excited about a perfect campsite and a flawless 3D print. By day, we're designing cool stuff for fellow adventurers. By night, we're either out testing our gear under the stars or hunched over our 3D printers, tweaking designs until the wee hours. We've been at this 3D printing game for a couple of decades now, and let's just say we've drunk enough coffee to fuel a rocket launch!

Q: Where are you guys based, and who can buy your awesome stuff?

A: We're proudly nestled just outside of Atlanta, Georgia, where the sweet tea flows and the peaches grow. We're serving up our satellite internet mounts and other cool gear to folks across the world.

Order & Shipping

Q: How soon can I expect my order to arrive?

A: Great question! We're as excited about you getting your order as you are. Here's the lowdown:

For our custom 3D-printed mounts:
  • 1-3 business days for us to work our magic and create your mount
  • Another 3-5 business days for shipping (domestic)
So, in about a week or so, you should be unboxing your shiny new mount!
    We're always hustling to get your gear to you ASAP, but sometimes the shipping fairies have other plans. Rest assured, we're on it!

    Q: Do you ship to customers outside of the United States?

    A: Yes

    Q: Help! My order seems to have vanished into thin air. What now?

    A: Oh no! Let's play detective and track down your order:
    1. First stop: Your Orders page. It's like GPS for your package.
    2. Still no luck? Don't panic! Drop us a line through our contact page.
    We're not fans of missing packages either, so we'll do our best Sherlock Holmes impression to solve the mystery. Remember, we're here to help – don't be shy about reaching out!

    Exchange & Return

    Still have questions? We're here to help! Reach out using the contact form on our website, and we'll get you sorted.